Refund & Cancellation Policy

Shagna (shagna.in) is operated by Voma Ventures. This policy explains our refund and cancellation terms. By purchasing any plan or add-on on Shagna, you agree to this policy.

Digital Product — No Refunds

Shagna provides instantly delivered digital products (digital wedding/event invitations, editing access, and digital add-ons such as PDF downloads). Due to the digital nature of our products — where access, customization tools, and deliverables are made available immediately upon successful payment — all sales are final and no refunds are provided once a purchase is completed. This includes, without limitation: change of mind, unused invites, event cancellation or postponement, dissatisfaction with self-entered content, or failure to use the product before your event date.

Cancellations

Since access to your invitation editor is granted immediately after payment, orders cannot be cancelled once payment is completed. If you no longer wish to use your invitation, you may simply choose not to publish it — however, this does not entitle you to a refund.

Exceptions

We will review and, where verified, resolve the following cases:

• Duplicate payment: if you were charged more than once for the same order, the duplicate amount will be refunded to the original payment method within 5–7 business days.
• Payment debited but order not received: if money was deducted but your order/edit access was not activated, contact us — we will either activate your order or refund the amount within 5–7 business days.

Contact

For any payment-related concerns, contact us at hello@shagna.in with your order details (registered email/phone and payment reference). We aim to respond within 48 hours.